CASE STUDIES

“University uses DeskAlerts to give customers updates regarding IT services. DeskAlerts preempts unnecessary helpdesk calls by keeping all customers informed.” St George's University of London

Education, UK

“DeskAlerts provided a reliable communications channel, which was proven to be vital in the state of emergency during terror attack, in the event of usual channels being overloaded and inaccessible.” CHU Saint-Pierre

Healthcare, Belgium

Healthcare

“DeskAlerts provided a reliable communications channel, which was proven to be vital in the state of emergency during terror attack, in the event of usual channels being overloaded and inaccessible.” Hôpital du Valais

“DeskAlerts provided a reliable communications channel, which was proven to be vital in the state of emergency during terror attack, in the event of usual channels being overloaded and inaccessible.” HFR

“The DeskAlerts notification system shown itself as a cost efficient solution, providing all functionality required to keep employees informed.”

Peterborough and Stamford Hospitals

“The most valuable features of DeskAlerts highlighted by CSSS are:integration with Active Directory, ability to limit message lifetime, message templates, delivery statistics, ease of translation to any language”

Centre de santé et de services sociaux de la Pointe-de-I'Île

“DeskAlerts was chosen as a fast and efficient way to deliver messages to employees, groups, divisions and labs. Features to send SMS and E-mails was also a great Plus. And of course Surveys now allow them to collect information back from employees.”

Healthcare Australia

“We use DeskAlerts for IT Services notices and general organisation notices.” University Hospitals Birmingham NHS Foundation Trust

 “DeskAlerts is the most customizable solution that offers a number of useful add-ons you can choose from.”

MedAmerica, Inc.

Pharmaceuticals

“With DeskAlerts notifications in place, Baxalta has a robust channel for communicating the critical information to their employees. IT department uses it to deliver targeted notifications about system outages/recoveries and planned downtimes, making sure that messages will only be delivered to departments affected.” Shire

“DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department.” KRKA

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