COMMUNICATING IT OUTAGES

You can’t always give employees notice of an outage. But putting a simple communications strategy in place will help you build trust with them while also allowing you to get on with the job of restoring the systems without being interrupted and fielding questions.

 

If you are able to give employees ample notice of scheduled outages, they can prioritise their workloads and reschedule tasks to reduce the impact of the outage on their work as much as possible.

 

DeskAlerts will keep your employees in the loop during a system outage by sending a pop-up message to their desktop. Let staff know swiftly that there are system problems and estimated timeframe for restoration. For scheduled outages, send messages reminding employees the system is about to go offline before it happens.

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Emergency

Send urgent messages to your employees even if their computer is on screensaver mode, locked or sleeping.

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Targeting

If you have an outage local to a particular site, target only those who will be affected.

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Acknowledgement

DeskAlerts will let you know if your recipients have read the messages.

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Reminder

The network can be sent reminders about important notices or upcoming events.

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Schedule

Schedule DeskAlerts in advance to be issued before your scheduled outage.

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Template

Create an IT outage notification template to save time and use them again in the future.

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